If you are just entering student loan repayment or are simply not sure who your student loan servicer is, it is a good idea to check studentaid.gov or call 800-433-3243 for repayment information.
A loan servicer is a company assigned to handle the billing and other services on your federal student loan at no cost to you. Your loan servicer will work with you on repayment options and will assist you with other tasks related to your federal student loans.
Beware of scams!
If in doubt, please contact a West Coast University Financial Literacy Specialist.
Keep your contact information up to date so your loan servicer can help you stay on track with repaying your loans. If your circumstances change at any time during your repayment period, your loan servicer will be able to help.
You do not have to pay for help with your federal student loans. Many student loan debt relief companies charge a fee to provide services that you should be able to manage yourself for free by contacting your loan servicer.
Borrowers have reported receiving phone calls, emails, letters, and/or texts offering them relief from their student loans or warning them that student loan forgiveness programs would end soon. Usually, student loan debt relief companies offering these types of services do not offer any relief at all. Often, they are just fraudsters who are after your money.
When contacting borrowers, scammers sometimes use names and logos that mimic those of legitimate student loan servicers. It is a good idea to create an online account on your servicer’s website where you can track your repayment progress and select how you prefer to receive communications.
Always check return addresses and email addresses to be sure they are legitimate. If you receive a communication and are not sure whether it really came from your student loan servicer, you can always call or check the web portal on your servicer’s website to confirm.
WCU provides career guidance and assistance but cannot guarantee employment. The views and opinions expressed are those of the individuals and do not necessarily reflect the beliefs or position of the school or of any instructor or student.