The program encourages and solicits ongoing feedback from enrolled students, faculty members, patients, clinical faculty, and employers of WCU graduates.
Every student has the right to file a grievance. If a student believes a University official, faculty member, administrator or student has acted improperly or inconsistently with WCU policies and/or procedures, the student may file a grievance. This may include, but is not limited to, misapplication or misinterpretation of policy, procedures, practices, unfair treatment or conduct, etc. All grievances must be filed within 30 days of the incident. The Grievance Policy and Procedures found in the University Catalog is designed to support and foster a fair, objective, respectful and ethical set of policies and procedures for resolution of disputes. The policies and procedures are designed to provide students with a process in which to protect the University and its students. Students, faculty or administrators who submit or support a filed grievance may not be subjected to retaliation. Incidents of retaliation should be immediately reported to the Campus Director of Student Affairs or Campus Executive Director. Frivolous or malicious grievances and matters that have been or are in litigation will not be reviewed/considered. Any person(s) submitting a frivolous or malicious grievance will be referred to the Conduct Committee for possible disciplinary action. These policies and procedures are internal to WCU. If a student does have a complaint or concern about the program they should contact the Commission on Accreditation in Physical Therapy Education (CAPTE). Contact information for CAPTE can be accessed through the APTA website at https://www.apta.org or by calling the Department of Accreditation of APTA at 703-706-3245. CAPTE can only respond to specifically PT accreditation criterion violations. If a student chooses to file a complaint with CAPTE they should address the complaint to CAPTE.
Commission on Accreditation in Physical Therapy Education
1111 North Fairfax Street
Alexandria, Virginia 22314
In order for CAPTE to address a complaint, they require that the student sign the letter of complaint.
Complaints that are not related to accreditation issues should be addressed by following the procedures outlined in the University Catalog.